There are conditions where we can remotely take over your computer to make software changes, give tutorials, and make some computer repairs. Obviously if your computer cannot get online, your system is Blue Screening, hard drive failure, no power, etc. onsite service will be required. Be cautious of companies that claim they can repair your system remotely having those problems. Remote PC can also work to your benefit by being able to access your server, personal cloud or computer to access files and do work where ever you have an internet connection.